How It Works

Freight Rates

To encourage you to order more frequently, we have reduced our freight rates within the North Island to just $15.00.  Your order will still receive the same great care and attention as it is hand picked and packed and shipped to you on an overnight service.  That is just $15 per order, delivered in the North Island, no matter how many boxes we send.  South Island freight is $28.00 per order on an overnight service.

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But Wait … There’s more!

All orders over $300 in product value are eligible for a full freight discount – that means freight costs you nothing when your order exceeds $300.  Use Code FF300 to remove the freight.  This applies to all orders, all over New Zealand. Continue shopping…

The special care we take

Gourmet Direct only works with trusted suppliers with established reputations for quality in New Zealand (and often International) food market.

Gourmet Direct chilled or frozen meat products are already aged and vacuum packed for maximum flavour, texture and shelf life. Each product is produced to strict specification delivering you consistently stunning product every time.

Every order is packed by hand with recyclable packaging including reusable gel ice-packs to ensure your package travels safely with the least possible temperature fluctuation.

We deliver Nationwide within New Zealand 5 days a week, Tuesday to Saturday. We regret that owing to MPI regulations, we are unable to send meat products overseas.

Urban deliveries

We prefer to receive your order by 3pm two days before you would like delivery. You can expect your delivery from early morning and up to 6pm.  At off-peak times of the year, we can often deliver with less than 24 hours notice.  Call us to check this.

Rural deliveries

While we cannot guarantee deliver overnight to your door in the country, we can help you to identify a suitable overnight delivery point in your area. Typically this will be a local post shop or postal collection point where your order will be held for you to collect. Talk to our helpful customer service staff on 0800 737 800.

NB: We cannot compensate you for rural deliveries which go astray! If you insist on a rural delivery, we comply at the owner’s risk!

Visit our Napier Gourmet Grocery Store

Napier Gourmet Meat Shop
If you’re a Hawkes Bay local or you’re visiting Hawkes Bay on holiday, drop in to our Napier outlet store and stock up. Our full range of Beef, Lamb, Venison, Rose Veal, Pork, Poultry and more is there for you to view 7 days a week.

Store Address: 17 Mahia Street, Ahuriri, Napier, Hawkes Bay 4140 Ph: 0800 737 800

Opening Hours: Monday – Friday from 9am until 5pm, Saturday from 9 am until 4.30pm and Sunday from 9.30 am until 3.30 pm

We also offer free delivery across Hawkes Bay for orders over $80. Get your meat delivered.

Tracking your delivery

Make sure we have your email address and we will advise you of your individual tracking number once your order has been dispatched. If we have your mobile number too, then you will receive a text on delivery of your order.

If you are at all worried about your delivery, please phone us on 0800 737 800 or call the Courier Post Track’n’trace service on 0800 268 743 and follow the instructions to speak to an operator. Have your Tracking Number handy. Remember to check your email for tracking details.

For Food Safety reasons, we send some of our Products Frozen

Our frozen products are snap frozen to swiftly seal in the natural properties of the meat guaranteeing your product defrosts in mint condition. Slow freezing in your domestic freezer can dry and stress meat by comparison. Our products are frozen freshly processed so as to minimise the chances of bacteria development.

What Does the Use by Date Mean on frozen product?

Your frozen product will arrive with it’s fresh-cut Use By date displayed. This date refers to it’s CHILLED state shelf life and may be well before the date of delivery. This is normal. Once the product freezes down it takes on a new lease of shelf-life! Industry regulations mean that most NZ food products display a Use By date which refers to their pre-frozen state. (Please contact Customer Services on Freephone 0800 737 800 for further explanation)

Convenience

If you are travelling with your order, why not ask us to freeze it down professionally for you at no extra cost.