Gourmet Direct Shopping Terms and Conditions
All transactions are billed in New Zealand Dollars.
Should you wish to cancel a transaction we ask that you notify us by 1pm on the day you have nominated for dispatch. If you would like to query the charges to your card please phone us on 0800 737 800 or for callers outside NZ phone +64 6 8337966.
Remember you must notify your bank or credit card provider as soon as you discover unauthorised use of your credit card.
The special care we take
Gourmet Direct only works with trusted suppliers with established reputations for quality in New Zealand (and often International) food market.
Gourmet Direct chilled or frozen meat products are already aged and vacuum packed for maximum flavour, texture and shelf life. Each product is manufactured to a strict specification delivering you consistently stunning product every time.
Our frozen products are snap frozen to swiftly seal in the natural properties of the meat guaranteeing your defrosted product is in mint condition. Slow freezing in your domestic freezer can dry and stress meat fibres by comparison.
Every order is packed by hand with large, reusable gel icepacks to ensure your package travels safely with the least possible temperature fluctuation.
We deliver Nationwide within New Zealand 5 days a week. We regret that owing to MAF regulations, we are unable to send meat products overseas. For a range of fabulous gifts to send Worldwide please visit our www.atasteofnz.co.nz for plenty of New Zealand gifts to send to corporate colleagues and loved ones overseas.
For all customers we prefer to receive your order by 3pm two days before you would like delivery. You can expect your delivery from early morning and up to 5pm.
Delivery occurs five days a week nationwide Tuesday through Saturday and two Mondays in the North Island in December.
While we cannot reliably deliver overnight to your door in the country, we can help you to identify a suitable delivery point in your area. Typically this will be a local post shop or postal collection point where your order will be held for you to collect. Talk to our helpful customer service staff on 0800 737 800.
NB: We cannot compensate you for rural deliveries which go astray! If you insist on a rural delivery, we comply at the owner’s risk! Whenever you shop through the Gourmet Direct website we take every possible precaution to ensure that your transactions are as safe as they can be.
We have taken, and continue to take, every possible step to keep your customer details safe.
Our Service Promise to you, our valued customer
Your complete satisfaction is very important to us at Gourmet Direct. Our promise is to provide the very best service that we can. We are your source not only for the products that Chefs use but also for great advice for preparing and cooking our products, recipes, top Chef’s tips and the latest trends in the cuisine world.
We are just a phone call away on 0800 737 800
When you choose Gourmet Direct premium meat products to say thank you to special friends, clients or staff, you are delivering the very best. We go to enormous lengths to ensure that the product you buy from us is perfect every time. Our product is consistently superior.
The reason is that we source all our meat products to pedantic specification. Our suppliers are experts in their field with plenty to choose from to ensure that they are able to supply us with only the very best meat, so that we can deliver you an extraordinarily consistent product every time. Our products will always look the same, feel the same and taste the same so that each new order is just as delicious as the last!
All our products are backed by our 100% Satisfaction Guarantee.
What to Expect
Gourmet Direct products are of the freshest and highest quality and are dispatched in sophisticated packaging systems that require refrigeration within two hours of receiving your product.
All frozen products are fresh when frozen. Use by dates on frozens usually refer to chilled state expiry! In the rare event that any goods arrive in less than the superb condition in which they were sent, advise us immediately and we will issue a replacement or credit promptly.
We regret we are unable to issue a credit where more than 30 days have passed since delivery.
While we make every effort to fulfill your order occasionally products will run out due to unprecedented demand. Where we are unable to supply a product one of our customer services staff will contact you to arrange a replacement or to defer delivery.
Our office hours are Monday to Friday 8am – 5pm. Outside those hours, just leave us a message on Freephone 0800 737 800 or email firstname.lastname@example.org and we’ll be back to you, sooner than you think!
You are always welcome to visit one of our retail stores at 392 Remuera Road Remuera Auckland or in Hawkes Bay at 17 Mahia Street, Ahuriri, Napier. Write to us at PO Box 12207, Ahuriri, Napier